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Refund Policy

How refunds work for RestorePix AI credit packs, Pro subscriptions and failed runs.

We want you to be happy with what you buy. This policy explains when and how you can get money or credits back.

Failed runs

If an AI run fails or times out, the credits it used are returned to your balance automatically. You don't need to contact us.

Credit packs

  • You can request a full refund of a credit pack within 14 days of purchase if none of its credits have been used.
  • If some credits were used, we can refund the unused part on request, at the price you paid per credit.
  • Pack credits never expire, so there's no need to rush.

Pro subscription

  • You can cancel anytime in Settings → Billing. You keep Pro and its credits until the end of the period you paid for; you won't be charged again.
  • You can request a full refund of a Pro payment within 14 days if you have not used any of that period's Pro credits.
  • Yearly plans: within 14 days of a yearly payment, we refund it in full if no Pro credits were used, or the unused months if they were.

Results you're not happy with

If a result is clearly broken (for example, a blank or corrupted image), write to us with the job's date and tool and we'll return the credits.

How to request a refund

Email support@restorepixai.com from the address you paid with, including the date of purchase and, if you have it, the order or payment ID. We reply within 2 business days. Approved refunds go back to the original payment method (card or PayPal) and usually arrive within 5–10 business days, depending on your bank.

Chargebacks

Please contact us before opening a dispute with your bank or PayPal; we can usually fix the problem faster. Accounts with an open chargeback may be suspended while it is resolved.

This policy does not limit any rights you have under the consumer law where you live.